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COVID-19 Information

Store closings  

All Vertigo, stores in North America will be closed until further notice to help curb the spread of COVID-19. We will continue to monitor developments across the globe and will make adjustments as needed. 

Potential delay in online returns/exchanges processing

Customers of Vertigo and its family of brands seeking online returns and/or exchanges may experience extended processing times due to the COVID-19 pandemic's impact to our operations and shipping partners.

Potential shipping delays   

Customers of Vertigo and its family of brands could experience extended shipping and delivery times due to the COVID-19 pandemic's impact to our operations and shipping partners.  

Protecting our associates  

We're taking every step to process orders, returns, and exchanges as quickly as possible, but we want to protect all associates working in our distribution centers and facilities during this time. Our shipping partners are taking steps to protect their employees as well. This could lead to longer shipping, processing, and delivery times.     

We're all in this together and we appreciate your support and understanding.

Thank you for your patience.    

For reliable and timely COVID-19 information, we recommend visiting these websites:
CDC.gov/Corona Virus
WHO Corona Virus

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This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

Women’s apparel sizing

INTERNATIONAL XS S M L XL XXL XXXL
EUROPE 32 34 36 38 40 42 44
US 0 2 4 6 8 10 12
CHEST FIT (INCHES) 28" 30" 32" 34" 36" 38" 40"
CHEST FIT (CM) 716 76 81 86 91.5 96.5 101.1
WAIST FIR (INCHES) 21" 23" 25" 27" 29" 31" 33"
WAIST FIR (CM) 53.5 58.5 63.5 68.5 74 79 84
HIPS FIR (INCHES) 33" 34" 36" 38" 40" 42" 44"
HIPS FIR (CM) 81.5 86.5 91.5 96.5 101 106.5 111.5
SKORT LENGTHS (SM) 36.5 38 39.5 41 42.5 44 45.5

Men’s apparel sizing

INTERNATIONAL XS S M L XL XXL XXXL
EUROPE 32 34 36 38 40 42 44
US 0 2 4 6 8 10 12
CHEST FIT (INCHES) 33-35" 36-38" 39-41" 42-44" 45-47" 48-50" 51-53"
CHEST FIT (CM) 84-89 91-97 88-104 107-112 114-119 122-127 129-134
WAIST FIR (INCHES) 28" 30" 32" 34" 36" 38" 40"
WAIST FIR (CM) 71 76 81 86 91.5 96.5 101.5
SKORT LENGTHS (SM) 76 77.5 79 81 82.5 84 85.5
Size Guide
CHEST:

Around the fullest part of the neck, at the base.

WAIST:

Around the narrowest part of the waist.

HIPS:

Around the widest point of the hips.

SKORT LENGTHS:

From the crotch to the anklebone on the inside of the leg.

Sorry it didn't work out! 
Here at Vertigo we want to make sure this process is easy as possible for you.
Please review our policy and common questions below to assist you.

 

Want a full refund?
The item you want to return must be shipped to us within 14 days from the date you received your package in order to receive a full refund onto your original form of payment.

What if I send my package after the 14 days?
You still have up to 30 days from the date you received your package to receive store credit. You will receive an email with a coupon code for the total amount.

What if I'm passed the 30 days mark?
Any item(s) returned after the 30 days will not be accepted. You will have the option of having the items reshipped back to you and will be responsible for the shipping fees.

What is considered okay to return?
Item(s) that are unworn, unwashed, and undamaged with all original package and tag(s) intact are okay to return. 

What if I want to make an exchange?

If you would like to make an exchange, please contact us at

info@vertigousa.com

Return Instructions
We offer free pre-paid return labels through UPS. You email us at info@vertigousa.com to receive instructions. Once you follow all the steps, please print the pre-paid label and place it on your package. You can drop your package off at your nearest UPS drop off facility only.

For drop-off locations, please visit: https://www.ups.com/dropoff

Where do I send my return?
Returns are only to the following address:

VERTIGOUSA RETURNS
(ORDER #________)
1717 Figueroa St.
Los Angeles, CA 90015

What if I received my item(s) as a gift?
If you received a gift, we can offer you store credit for the item as long as it is returned back to us within the 30 days from when the package was delivered. Please make sure to state in the comments section of the return slip that you received as a gift along with your proper email address so that we can send the store credit to the correct person.

How soon will my return be processed?
All returns are processed within 7 business days from the day we received them. If you're receiving a full refund back onto your original form of payment, please allow another 3-5 business days for the total amount to show up on your bank statement. If you're receiving store credit, an email will be sent to you with a coupon code for the amount the same day your return is processed.

Have another question?
We are available Monday to Friday 9:00AM to 5:00PM Pacific Standard Time (PST) if you have any additional questions regarding your return.


Email us: info@vertigousa.com

Drop Us A Line

We’re happy to answer any questions you have. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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